Who We Are

We are INDAH PINUS SDN BHD
202601017163 (1679260-A), a Malaysia-based company supplying household items and related products, including plastic pails, brooms, food containers, plastic chairs, storage drawers, storage products, cleaning products, and other household essentials.

You may contact us at:

Email: indahpinus@outlook.com

Business Address:
Lot 231, Jalan Besar,
Pekan Dengkil,
43800 Selangor, Malaysia.

Personal Data We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect personal information including:

• Your name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and transaction details
• Account information
• Payment-related information
• IP address
• Browser and device information
• Communications with our customer service team
• Information provided through website forms
• Marketing preferences
• Other information you voluntarily provide to us

We only collect personal information that is reasonably necessary for our business operations and the provision of our products and services.

How We Use Your Personal Data

We may use your personal information for purposes including:

• Processing and fulfilling Orders
• Confirming payments
• Arranging shipping and delivery
• Communicating with you regarding your Orders
• Providing customer service and support
• Processing returns, refunds, exchanges, or cancellations
• Maintaining customer accounts
• Preventing fraud and unauthorised transactions
• Maintaining website and information security
• Improving our products, services, and website
• Managing promotions, vouchers, or special offers
• Sending marketing communications where permitted
• Maintaining accounting and business records
• Complying with legal and regulatory requirements
• Handling complaints, disputes, or enquiries

We may also use your personal information for other purposes where you have provided your consent or where permitted by applicable law.

Orders and Customer Information

When you place an Order, we may collect information necessary to process and fulfil your purchase, including:

• Name
• Contact number
• Email address
• Billing information
• Delivery address
• Products ordered
• Quantity
• Order value
• Payment status
• Delivery and tracking information
• Communications relating to the Order

This information may be shared with payment providers, courier companies, logistics providers, and other service providers where reasonably necessary to complete your transaction and deliver your Goods.

Payment Information

Payments made through our website may be processed by third-party payment gateways, banks, card providers, e-wallet providers, or other payment service providers.

We may receive limited payment-related information, such as transaction status, transaction reference numbers, payment method, and payment confirmation.

Full payment card information may be processed directly by the relevant payment provider and may not be stored by us.

Your use of third-party payment services may also be subject to the privacy policies and terms of those providers.

Comments

If visitors leave comments, reviews, or other submissions on our website, we may collect the information entered into the relevant form together with technical information such as the visitor’s IP address and browser user agent string for security and spam-detection purposes.

If our website uses the Gravatar service, an anonymised string created from your email address, sometimes called a hash, may be provided to Gravatar to determine whether you are using the service.

Once a comment or review has been approved, your profile picture, name, or other information associated with your submission may be publicly visible depending on the website functionality.

Cookies

Our website may use cookies and similar technologies to operate properly, remember user preferences, improve functionality, maintain security, and understand how visitors use our Service.

Cookies may be used for purposes such as:

• Remembering login information
• Maintaining shopping cart contents
• Remembering website preferences
• Saving form information
• Improving website performance
• Measuring website traffic
• Detecting fraudulent or suspicious activity
• Supporting advertising or marketing functions where applicable

If you leave a comment on our website, you may be given the option to save your name, email address, and website information in cookies for your convenience.

If our website provides account login functionality, cookies may also be used to maintain your login session and preferences.

You may configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of the website.

Embedded Content from Other Websites

Product pages, articles, blog posts, or other content on our website may include embedded content such as:

• Videos
• Images
• Maps
• Social media content
• Articles
• Payment widgets
• Other third-party features

Embedded content from third-party websites may behave in the same way as if you visited those websites directly.

These third-party websites may collect information about you, use cookies, deploy tracking technologies, and monitor your interaction with their content.

We do not control how third-party websites process your information. You should review the privacy policies of the relevant third-party providers before interacting with their services.

Who We Share Your Data With

We do not sell or rent your personal information to third parties.

We may disclose or share personal information with trusted third parties where reasonably necessary to operate our business, including:

• Courier and logistics providers
• Payment gateways and financial institutions
• Website hosting providers
• IT and technical service providers
• Customer service providers
• Accounting and professional advisers
• Marketing or communications service providers
• Fraud prevention and security providers
• Government agencies, regulators, or authorities where required by law

We require service providers handling personal data on our behalf to process such information appropriately and only for relevant business purposes, subject to applicable contractual and legal requirements.

Shipping and Delivery Partners

To fulfil your Order, we may provide relevant personal information to courier or logistics companies.

This may include:

• Your name
• Delivery address
• Contact number
• Order reference
• Delivery instructions
• Other information reasonably necessary to complete delivery

Courier or logistics providers may process your information according to their own privacy practices and legal obligations.

Marketing Communications

Where permitted by law or with your consent where required, we may use your contact information to send you:

• Product updates
• Promotional offers
• Discounts
• New product announcements
• Company updates
• Other marketing communications

You may opt out of marketing communications at any time by using the unsubscribe method provided in the communication or by contacting us at indahpinus@outlook.com.

Opting out of marketing communications will not prevent us from sending you necessary transactional messages relating to your Orders, payments, deliveries, account, or customer service requests.

How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable laws and business requirements.

For example:

• Comments and related metadata may be retained to assist with moderation and follow-up submissions.
• Account information may be retained while your account remains active.
• Order and transaction information may be retained for accounting, tax, warranty, customer service, fraud prevention, legal, and business record purposes.
• Communications may be retained where necessary to manage customer enquiries, complaints, or disputes.

When personal information is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

Data Security

We take reasonable organisational, administrative, and technical measures to protect personal information against:

• Loss
• Misuse
• Unauthorised access
• Unauthorised disclosure
• Alteration
• Destruction
• Other unauthorised processing

However, no method of transmitting information over the internet or electronic storage system can be guaranteed to be completely secure.

Customers are also responsible for maintaining the confidentiality of their account credentials, passwords, and devices where applicable.

What Rights You Have Over Your Data

Subject to applicable Malaysian law, you may have rights relating to your personal information, including the right to request access to or correction of personal data held about you.

Where applicable, you may also request that we:

• Correct inaccurate or incomplete information
• Stop or limit certain uses of your personal information
• Withdraw consent for certain processing
• Stop sending direct marketing communications
• Provide information regarding how your personal information is being used

Some requests may be subject to legal exceptions or situations where we are required to retain information for accounting, legal, regulatory, security, fraud prevention, or other lawful purposes.

To make a request regarding your personal information, please contact:

Email: indahpinus@outlook.com

We may request reasonable information to verify your identity before processing your request.

Withdrawal of Consent

Where our processing of your personal information is based on your consent, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

Please note that withdrawing consent for certain information may affect our ability to provide particular products, services, account features, or Order-related services to you.

Where Your Data Is Sent

Personal information may be processed by third-party service providers that assist us with:

• Website operations
• Website hosting
• Payment processing
• Order fulfilment
• Shipping and logistics
• Customer support
• Spam detection
• Fraud prevention
• Website security
• Analytics
• Communications
• Business administration

Some service providers may process or store information outside Malaysia.

Where personal data is transferred or processed outside Malaysia, we will handle such transfers in accordance with applicable data protection requirements.

Automated Spam and Security Checks

Website submissions, comments, account activities, transactions, or other interactions may be reviewed using automated tools designed to detect spam, fraudulent transactions, malicious activity, or other security threats.

Such checks are intended to protect our customers, our website, and our business operations.

Children’s Privacy

Our household Goods may be used in homes where children are present, but our website and Service are not specifically intended for children to make purchases independently.

We do not knowingly seek to collect personal information directly from children who do not have the legal capacity to provide the relevant information or consent.

Where necessary, a parent, guardian, or other authorised adult should place Orders or provide personal information on behalf of a child.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

Changes to This Privacy Policy

We may update, amend, or revise this Privacy Policy from time to time to reflect:

• Changes to our business operations
• Changes to our website or services
• New technologies or service providers
• Changes in legal or regulatory requirements
• Improvements to our privacy practices

The latest version will be published on our website.

Where required by law, we may provide additional notice regarding material changes to this Privacy Policy.

Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:

Company: INDAH PINUS SDN BHD
Registration No.: 202601017163 (1679260-A)
Email: indahpinus@outlook.com
Address: Lot 231, Jalan Besar, Pekan Dengkil, 43800 Selangor, Malaysia.