Definitions

For the purposes of this Shipping Policy:

• “Company” refers to INDAH PINUS SDN BHD, Registration No. 202601017163 (1679260-A).
• “Goods” refers to household items and related products offered for sale by the Company, including plastic pails, brooms, food containers, plastic chairs, storage drawers, storage products, cleaning products, and other household essentials.
• “Orders” means a request by you to purchase Goods from us.
• “Service” refers to the website and online services operated by INDAH PINUS SDN BHD.
• “You” means the individual accessing the Service, or the company or legal entity on whose behalf the individual is using the Service.

Shipping Coverage

We currently ship within Malaysia only, unless otherwise stated.

We deliver to regions including:

• Peninsular Malaysia
• Sabah
• Sarawak

Our goal is to provide secure, reliable, and efficient delivery of household products throughout Malaysia.

Certain remote areas, islands, restricted locations, or addresses that are not serviced by our appointed courier partners may be subject to additional delivery conditions or limitations.

Shipping Fees

Shipping fees, where applicable, will be displayed during checkout or communicated to you before your Order is confirmed.

Shipping charges may vary depending on factors such as:

• Delivery location
• Product size
• Product weight
• Order quantity
• Parcel dimensions
• Courier service
• Special handling requirements

Large, bulky, oversized, or heavy Goods, including certain plastic chairs, storage drawers, containers, or bulk Orders, may be subject to additional delivery charges.

Any applicable delivery charges will be communicated or displayed before completion of the Order where practicable.

Processing & Delivery Time

Orders are generally processed and prepared for shipment within 3–7 business days from the date of order confirmation and successful payment, excluding weekends and public holidays.

Processing times may be longer for:

• Large or bulk Orders
• Specially sourced Goods
• High-volume promotional periods
• Goods requiring additional packing or handling
• Orders affected by stock availability

Once your Order has been shipped, tracking information may be provided where available.

Estimated delivery times after dispatch will vary depending on the destination, courier provider, parcel size, and delivery conditions.

Please note that delays may occur due to:

• Public holidays
• Courier service disruptions
• Weather conditions
• High order volumes
• Supply chain interruptions
• Incorrect or incomplete delivery information
• Remote delivery locations
• Vehicle or transportation disruptions
• Government restrictions
• Other unforeseen circumstances beyond our reasonable control

Delivery dates and estimated delivery times are provided for reference only and are not guaranteed.

Delivery Methods

Deliveries are handled by courier, logistics, transport, or delivery partners appointed by the Company.

Depending on the nature, quantity, size, or weight of the Goods, we may use different delivery methods.

We generally deliver to:

• Residential addresses
• Commercial addresses
• Business premises
• Other locations accepted by our appointed delivery provider

Please ensure that your shipping information is accurate and complete when placing your Order.

You are responsible for providing:

• Correct recipient name
• Valid contact number
• Complete delivery address
• Postcode
• State
• Building, unit, or floor information where applicable
• Any relevant delivery instructions

To the extent permitted by law, the Company shall not be responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

Large, Bulky & Heavy Goods

Certain household Goods may be classified as bulky, oversized, or heavy by our courier or logistics providers.

Examples may include:

• Plastic chairs
• Large storage drawers
• Large plastic containers
• Bulk quantities of pails or household products
• Multiple cartons or wholesale Orders

Such Orders may require alternative delivery arrangements and may be subject to different delivery fees, processing times, or delivery conditions.

Customers should ensure that there is sufficient access to the delivery location for bulky Goods.

Unless otherwise expressly agreed, delivery does not include assembly, installation, movement of Goods to upper floors, removal of old items, or other additional services.

Delivery Issues & Reattempts

If a delivery attempt is unsuccessful due to:

• Recipient unavailability
• Incorrect or incomplete address information
• Inability to contact the recipient
• Restricted access to the delivery location
• Refusal to accept the parcel
• Other recipient-related circumstances

our courier or logistics partner may:

• Attempt redelivery
• Contact you to arrange another delivery
• Hold the parcel at a collection location
• Return the Goods to the Company

Additional delivery or re-shipment charges may apply for repeated or unsuccessful delivery attempts.

If Goods are returned to us due to reasons attributable to the customer, re-delivery may only be arranged after any applicable additional shipping charges have been paid.

Inspection Upon Delivery

Customers are encouraged to inspect the external condition of the parcel or Goods upon delivery where reasonably possible.

If the packaging appears severely damaged, crushed, torn, wet, opened, or otherwise compromised, you should document the condition with photographs or videos before opening the parcel.

For large or bulky Goods, customers should also inspect the Goods as soon as reasonably possible after delivery.

Damaged, Defective, Incorrect or Missing Items

If you receive Goods that are:

• Damaged during transit
• Defective upon arrival
• Incorrect
• Incomplete
• Missing from your Order

please contact us as soon as possible, preferably within 48 hours of receiving the shipment, so that we can investigate the matter promptly.

You may be asked to provide:

• Your full name
• Your Order number
• Photographs or videos of the Goods
• Photographs of the packaging
• Photographs of the shipping label
• A description of the issue
• Details of any missing Goods or quantities
• Other reasonable supporting information required for investigation

Please retain the Goods, original packaging, labels, and relevant supporting materials until the matter has been reviewed.

Depending on the circumstances and subject to applicable law, we may offer an appropriate resolution such as:

• Replacement Goods
• Replacement of missing items
• Partial refund
• Full refund
• Store credit, where agreed
• Other suitable assistance

Nothing in this section limits any rights or remedies available to you under applicable Malaysian consumer law.

Lost Shipments

If tracking information indicates that your Order has not been delivered within a reasonable period, please contact us so that we can investigate the shipment with the courier or logistics provider.

Investigations involving courier partners may require additional time.

Where a parcel is confirmed as lost, we will determine an appropriate resolution in accordance with the circumstances, our applicable policies, and Malaysian law.

Risk and Delivery

Subject to applicable law, Goods will generally be considered delivered when they have been successfully delivered to the delivery address provided in your Order and accepted by you or another person reasonably authorised to receive the Goods on your behalf.

Customers are responsible for ensuring that someone is available to receive the delivery where required.

Changes to Delivery Information

If you need to change your delivery address or contact details after placing an Order, please contact us as soon as possible.

We cannot guarantee that delivery information can be changed once an Order has been processed, packed, handed over to the courier, or dispatched.

Additional charges may apply where a change in delivery address results in additional courier or logistics costs.

Order Tracking

Where tracking is available, a tracking number or delivery update may be provided after your Order has been dispatched.

Tracking information is provided by third-party courier or logistics providers and may not always update immediately.

The Company does not control the courier provider’s tracking system and cannot guarantee that all tracking information will be available in real time.

Failed or Unclaimed Deliveries

Orders that are repeatedly unsuccessful, refused, or left unclaimed may be returned to the Company.

Where the failed delivery is caused by incorrect customer information, recipient unavailability, refusal of delivery, or failure to collect the parcel, additional shipping charges may be required before re-delivery.

Any refund for an unclaimed or returned shipment will be handled in accordance with our applicable Return & Refund Policy, subject to any rights available under applicable law.

Changes to Shipping Policy

We reserve the right to update, amend, or modify this Shipping Policy from time to time.

Any revised version will take effect upon publication on the Service unless otherwise stated or required by applicable law.

Customers are encouraged to review the latest version of this Shipping Policy before placing an Order.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Company: INDAH PINUS SDN BHD
Registration No.: 202601017163 (1679260-A)
Email: indahpinus@outlook.com
Address: Lot 231, Jalan Besar, Pekan Dengkil, 43800 Selangor, Malaysia.